Revolutionize Your Customer Experience with Cutting-Edge Knowledge Graphs
In today’s rapidly evolving market, customers demand more personalized and relevant experiences. Organizations face the challenge of accurately defining buyer personas and delivering exceptional experiences across various channels. Advanced solutions are essential to meet these demands and uncover new cross-selling opportunities.
To truly offer a hyper-personalized experience, organizations must blend Internal-360 and External-360 insights. This fusion, known as Customer-720, allows businesses to transition from a product-centric approach to a customer-centric model, anticipating needs and delivering consistent, relevant experiences across all channels.
Our Customer Hyper-Personalization solution, powered by knowledge graphs, offers a transformative approach to creating a unique ‘segment of one’ experience for every customer.
Sample Use Cases
Mortgage Refinance
A mortgage company proactively offers a refinance option when a customer shows interest in ‘low interest rates’ news, detected through external triggers.
Auto Loan offer
A bank offers a new auto loan for a mini-van when a customer posts about a new addition to their family, based on external life events.
Medical Adjustment
A hospital reduces a patient’s blood-pressure medication dosage by combining internal health data with external factors such as changes in exercise and diet.
Home Insurance Upgrade
An insurance company upgrades a customer from rental insurance to home insurance after detecting a new mortgage application, using external triggers.
Get Started Today
Transform your customer engagement strategy with our Customer Hyper-Personalization solution. Leverage the power of knowledge graphs to deliver exceptional, personalized experiences that drive customer satisfaction and business growth. Contact us to schedule a demo or learn more about how our solution can help you achieve your customer-centric goals.
How it Works
Our Customer Hyper-Personalization solution leverages advanced Graph Technology to integrate internal and external customer data from both structured and unstructured sources. Here’s how it works:
Data Integration
Collect and unify data from internal sources (Internal-360) and external triggers (External-360), including structured data and unstructured data from various sources in real-time and batch modes.
Trigger Detection
The system listens for and identifies key life events and changes such as new family additions, education milestones, hobby shifts, and more.
AI-Driven Insights
Our AI engine analyzes these triggers to generate actionable insights and recommend next-best actions, enhancing customer satisfaction and identifying cross-selling opportunities.
Impactful Outcomes
Streamline access and enhance security with integrated digital identity management, improving efficiency and ensuring compliance.
Hyper-Personalized Customer Experience
Deliver interactions that are uniquely tailored to each customer.
Increased Revenue Growth
Drive additional sales through targeted offers & recommendations.
Reduced Operational Costs
Streamline processes and improve efficiency with data-driven insights.
Enhanced Customer Retention
Build stronger relationships through personalized engagement.
Improved Customer Acquisition
Attract new customers with compelling, personalized offers.
Better Input on Product Design & Campaigns
Gain valuable insights to refine product offerings and marketing strategies.
Features
Contextual Insights
Develop insights to deliver the right offers and actions at the right time.
Hobbies & Interests
Identify customer interests based on recurring life events.
Brand Affinity
Understand customer preferences for brands through transaction data.
Event Timelines
Track critical life events to understand customer decisions and behaviors.
Spending Patterns
Analyze spending habits and compare with similar customer segments.
Enriched Customer View
Aggregate data from various sources-business, social, contact center-to enhance customer profiles.
Local Intelligence
Use location data to deliver contextually relevant offers.
AI-Driven Recommendations
Provide personalized suggestions using advanced AI algorithms.
Omnichannel Integrations
Ensure consistent personalization across all customer touchpoints.
Why Choose The Knode?
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